If you aren't receiving credits for your EngageMe.TV viewing activity, or are earnings less credits than before, here are a few things you can try: (Note: It's recommended that you try the methods listed below first before submitting a support ticket.)
Are You Using Google Chrome?
Though EngageMe.TV works with a variety of desktop browsers, you'll have a smoother browsing experience with Google Chrome.
Solution: If you're not using Google Chrome, try switching over to it.
If You’re Using the EngageMe.TV Site or EngageMe.TV App...Are You Logged In and Connected to a Linked Partner?
Earning credits on the official EngageMe.TV site or the EngageMe.TV app requires that a user be logged into EngageMe.TV and connected to a Linked Partner to receive credit.
Solution: If you are viewing videos via the EngageMe.TV site or EngageMe.TV app, make sure that you are logged in, and have connected to a Linked Partner. For quick reference, here is how to connected to a Linked Partner on the EngageMe.TV site, as well as how to connect to a Linked Partner on the EngageMe.TV app.
Are You Seeing Any Ads?
Unless you are using the EngageMe.TV iOS app, or the EngageMe.TV Android app, you need to watch videos and a designated number of ads in order to earn credits. EngageMe.TV ads can be easily spotted, as they look like typical ads for products that you would normally see on television, like toothpaste, deodorant, clothing, soda, and pet food.
Solution: We recommend spending some time watching videos and take notice if you are seeing ads play in between the videos. If you aren’t seeing ads, try one of the applicable solutions listed on this page, such as switching to Chrome or try accessing EngageMe.TV via a different device.
Solution: To see how many ads are required to earn credits, look for the number next to the Watching section on the top of your screen. This number is know as the advertisement counter, and also let’s you know how close you are to earning credits. So, if you see “Watching: 2 of 3” at the top of your screen, you know that you have watched two out of the required three ads to earn credits.
Are You Using a Proxy or VPN?
Proxy servers, Virtual Private Networks (VPN) or other attempts to hide a user's IP address are not allowed when watching EngageMe.TV videos. Any usage of IP masking devices will result in loss of credits and potential banishment from using EngageMe.TV.
Solution: Don't watch EngageMe.TV videos via a proxy, VPN or any other technology that hides your IP.
Still Not Earning Credits?
If you have tried all of the above methods and still aren't earning credits, please submit a support ticket request via the Submit a Request link on the top right corner of this page.