If you’re unable to access the EngageMe.TV website, EngageMe.TV app, or EngageMe.TV offers via an Adscend publisher's site or app, here are a few things you can try:
Make Sure You Are Accessing EngageMe.TV from an Allowed Country:
The most common reason that users are unable to access EngageMe.TV is because they are located outside of an allowed country. Currently, we only allow users in the following countries to access EngageMe.TV:
- United States
- United Kingdom
- New Zealand
Therefore, if you are not located in one of these countries, you’ll be unable to access EngageMe.TV at this time.
Make Sure You Aren’t Using a Virtual Private Network (VPN) or Proxy Server:
If you are located in an EngageMe.TV allowed country, and still can’t access EngageMe.TV, please double check that you are not using a VPN or proxy server, as these are not allowed.
Make Sure You’re Using a Supported Device Type/Operating System (EngageMe.TV App):
If you are using the EngageMe.TV app, please make sure that your mobile device type and operating system are supported. You can find supported device and operating system information here:
Check if Your Account Was Banned Accidentally:
Though uncommon, your account may have been banned due to suspected fraudulent activity and other non-compliant viewing behavior accidentally. If you believe that your account was banned incorrectly (and your account is not permanently banned), we are more than happy to look into the reason why your account may have been banned. To appeal your ban, please use the Submit a Request link (located on the top right corner of this page).
Still Can’t Access EngageMe.TV?
If you have met all of the conditions listed above and still can’t access EngageMe.TV, or have further questions regarding the information listed above, please let us know by using the Submit a Request link (located on the top right corner of this page). We’ll then be happy to look into your access issue.